Virtual Receptionist For Small Business, Profitable Or Just Extra Expense?

Upgrade Your Front Desk, Hire A Live Virtual Receptionist

The Virtual Assistant Services market is expected to grow annually by magnificent, according to a report published byLinkedIn.

A London-based outsourcing company mentioned virtual assistant services are becoming increasingly popular and in demand in various industries, as they offer many benefits, such as cost-effectiveness, flexibility, scalability, and access to a diverse and skilled talent pool.

One common remote job that several industries subscribe to is a virtual receptionist.

What Is A Virtual Receptionist?

A virtual receptionist is a remote professional who handles various administrative tasks and customer interactions on behalf of a business. They provide services like answering phone calls, managing appointments, and responding to inquiries. They also route important messages.

Virtual receptionists perform several tasks without being physically present at the company’s location.

According to Indeed, many companies hire remote receptionists to ease the pressure on the organization’s customer-facing staff during busy periods. Besides improving their customer service processes, organizations employ remote receptionists for their ability to reply to queries and clients outside of work hours.

Common Duties Of A Remote Receptionist

Here are some typical responsibilities of a virtual receptionist:

Phone Answering Service

A virtual receptionist mainly performs call answering services. An online article published by Indeed mentioned virtual receptionist services also include giving timely and professional responses to clients and customers.

Moreover, live virtual receptionists also screen inbound and outbound calls. When necessary, they route calls to the appropriate individual in the workplace. Depending on the company, a live virtual receptionist may also conduct business calls to vendors to submit and follow up on requests or get updates on deliveries.

A real person skilled in virtual receptionist service can answer calls, transfer calls, forward calls, screen inbound calls, memorize multiple extensions, identify business products, and familiarize themselves with the company’s offers.

Basic Message Taking

Another virtual receptionist task is accepting messages when a caller requests or wants to talk to someone specific in the company outside of regular business hours.

Included in the message taking responsibility for a live virtual receptionist is to take calls for another person in the company if they are in a meeting or away on holiday. Remote receptionists make a note of the message to be relayed, collect information about the caller, and inform the person concerned once they are available.

Cold calling and lead capturing

Virtual receptionist services also offer assistance to the marketing campaigns of the company. According to reports, virtual receptionists are capable of helping businesses get new clients by making cold calls to collect prospects and leads.

Many organizations hire remote receptionists to make their marketing campaigns more effective. Live virtual receptionists usually help organizations get new business by writing custom call scripts that they use when making cold calls. Subsequently, salespersons or marketers approach these interested leads and prospects to convert them into customers.

Scheduling appointments

With their call answering service, virtual receptionists may also schedule appointments from callers for managers and senior leaders in the company. Best virtual receptionist services utilize digital scheduling tools and software systems to arrange business meetings.

Beyond handling incoming calls, they may also arrange travel, transportation, and accommodation for company leaders traveling for business purposes.

Assisting with other administrative tasks

The best virtual receptionist is skilled in conducting basic administrative and operational workplace tasks.

An informational post by Indeed discussed that live virtual receptionist service may include raising invoices, performing data entry, executing customer surveys, updating or verifying customer databases, and creating reports and presentations.

Industries That Profit From Hiring Virtual Receptionist Services

Big and small businesses can gain positive results from onboarding skilled virtual receptionists. Here is a list of the most common industries that greatly benefit from hiring a remote employee:

Benefits Of Virtual Receptionist Services

Big company CEOs and small business owners interested in boosting their revenue should consider employing the best virtual receptionist services.

One way to increase the revenue of any business is to acquire additional clients. To attract more buyers, companies should provide live virtual receptionist services to answer customer calls and provide a better customer experience with interactive voice response. Your business can avoid unanswered calls, and frustrated callers with the help of a skilledremote receptionist.

If your business needs phone answering services due to high call volumes, upgrade your front desk by hiring a virtual receptionist. A candidate from a legit virtual receptionist service provider can provide live answering service and handle several other tasks like email answering services, web chat, and live chat support.

A virtual receptionist can manage high call volume for law firms or any other office because they stay online for the whole duration of business hours. Some employers prefer to have a 24/7 live receptionist so they hire an additional remote receptionist to handle call flow after hours in the office.

Another strategy that may increase the revenue of any business is to set up a virtual address to expand your target market. With a virtual address, your business can boost its geographical presence without expensive overheads and the need to relocate.

In general, remote workers, including virtual receptionists, have been proven to be cost-effective, especially for small businesses. Virtual receptionist service is a much more affordable option than hiring a full-time in-house receptionist. With a remote employee, the business may save on salaries, benefits, real estate rent, utility bills, and other workspace expenses.

How To Find Skilled Virtual Receptionist

Are you interested in employing a virtual receptionist service? If yes, schedule an appointment with Remote Raven and we will help you find a workforce solution for your business needs.

Remote Raven can help you look for qualified individuals in the Philippines and select the best candidate to handle the front desk needs of your business. The outsourcing agency has Filipino Recruitment Specialists with connections toskilled candidates. Remote Raven performs background checks on all applicants before providing a list of competent prospects.

Contact Remote Raven now to start the process of finding the best virtual receptionist to help you grow your business!