According to Databox, it takes more than a month to close a deal, with more than 30% of businesses taking between one and three months. It is also notable that this period can be increased owing to the complexity of the service or product and the size of the deal. What does this mean for a startup business owner who is trying to push their new software into the market?
It simply means that it can take you more than two months to convince a single customer to purchase your product. It is not only about time; it is also about the resources and attention you pay to them. A remote sales closer comes in to lift this burden by finding prospects, following sales leads, discussing terms with potential clients, and convincing them to make the final purchase. Read this article to discover why hiring a remote closer could be your best business move in 2025.
Who is A Remote Sales Closer?
Just as the title suggests, a virtual closer finalizes sales deals by building trust with customers, asking the right questions, addressing concerns, and making the client comfortable enough to make the purchase. Unlike a traditional salesperson, they are not rushing to take payment from your customer. Instead, they foster long-term customer relations that transform potential leads into returning loyal customers.
What Are the Duties of a Remote Sales Closer?
While the primary duty of sales closers is to finalize deals via remote communication, there is more that goes into their work. Here are some duties that a sales closer will perform for your business.
1. Engaging qualified leads
The first task that a virtual sales closer performs after they receive qualified leads from your CRM is to engage them. This helps them build a relationship with the customer, understand their needs in detail, and make informed decisions on what approach to use to close the sale with them. While the end goal is to convince the client to buy, engaging qualified leads is a foundational task in the strategy that informs the amount of effort, time, and energy your sales closer should invest in them.
For example, some leads already know what they need to buy and are ready to buy, some know what they need but are undecided on whether to buy, hence need convincing, while others have no clue of what they need and why they need it, but are qualified. Establishing communication with these different types will help a sales closer classify their customers and build strategies to achieve sales.
2. Negotiation
A lot of convincing and seeking clarification goes on between a customer and a seller. Remote sales closers are highly equipped with negotiation skills to address concerns or hesitations from customers and maintain a strong image of the brand and product in subject. They know what to say when a customer cites a previous product failure or when they complain about high pricing. They are emotionally intelligent and know how to understand the customer’s pain point, when to defend the product, and when to let the customer air their concerns. At the back of their minds, it’s not about defending the product; it is about listening and offering real solutions that will solve the customer’s problems.
3. Relationship Building
While they do not build relationships from scratch, remote closers need to build rapport with the clients they engage with. This helps them build trust with clients to guide them smoothly through the sales process and build lasting engagements that will go beyond. Building rapport with prospective customers also helps activities such as after-sales and promotes referrals and loyalty.
4. Market Research
Remote sales closers conduct market research not to know what products to sell but to know how to sell them. Through such research, they understand what strategies competitors employ, what value propositions they offer their customers, and what gaps exist that can help them make the sales cycle quicker and more efficient.
5. Managing documentation
Documentation such as contracts, sales invoices, warranty documents, and agreements is mostly handled by remote business closers. They manage and assist in processing and disseminating the documents to the customer, ensuring compliance and quality assurance. Remote closers are also responsible for tracking sales activities through updating the customer relationship management (CRM) system and providing reports and analysis on performance to aid data-driven decision making.
6. Coordination and Collaboration
Remote sales closers are highly involved in coordinating between teams and departments to successfully close deals. They work closely with lead generators and sales representatives to share customer data and ensure a smooth sales process. They also work with product teams to create customized services and packages for different types of customers. In addition, they work with customer service teams or virtual assistants to ensure prompt and timely support for customers.
7. Finalizing the sale
This is the ultimate goal and main task for any sales closer. It involves guiding the prospect through the final steps of the purchasing process, whether it’s completing paperwork, processing payment, or securing a contract. This process also involves ensuring a positive experience that leads to future business.
Why Should You Hire a Remote Sales Closer In 2025
Hiring a remote sales closer is not just a trend but a lifetime investment in your business. They are essential for businesses as they directly impact revenue generation by securing deals and driving sales growth. They are highly skilled at identifying and converting leads into paying customers. Here are the major reasons why they will transform your business and impact its growth.
1. Enhanced sales performance
Closers are skilled at identifying and qualifying leads, shortening the sales cycle, and improving overall efficiency. In addition, possessing strong communication and negotiation skills helps them address customer concerns and close deals proficiently. Further, having a remote closer helps save time wasted with general enquiries and prioritizing on leads that are likely to buy, saving on time and effort.
2. Revenue Growth and Generation
By finalizing deals, remote closers directly impact revenue for the company. This is achieved by navigating the sales cycle, overcoming objections, and building relationships that translate to actual sales. Consequently, these sales translate to business growth, allowing businesses to expand their operations and invest in new products, and boost their market positioning. A sales closer is important because they solely focus on this task that directly affects the growth trajectory of your business.
3. Improved customer relationships
By building trust and rapport through active listening and problem solving, closers improve customers’ perception of the business. They also highly contribute to customer satisfaction by understanding a client’s needs and tailoring services to address their specific need. In addition, the strong relationships that sprout from the sales process build long-term customer loyalty, which drives business and even new customers through customer referrals.
4. Data-driven sales approach
Through following a defined and systemic sales process, closers can make sales based on filtered data, eliminating the guesswork and general selling strategies. They handle qualified leads who are then classified based on their needs, such as cold leads who have not shown any priority interaction, warm leads who have some level of engagement, and hot leads who are highly interested and actively considering purchase. Utilizing this data-driven approach helps boost the lead conversion rate as closers can prioritize and segment leads and ensure a continuous flow of sales and conversion.
5. Adapting to modern buyers
The modern buyer finds your product, enquires about it, and purchases it online without necessarily having physical interaction. If you want to thrive in the digital sales field as a business owner in 2025, a remote closer is non-negotiable. They understand the key systems and processes to interact with customers online and still build strong relationships behind a phone or video call, as they would in a physical setup.
6. 24/7 Global coverage
Needless to say, going remote eliminates major limitations such as operating hours and location. Remote closes can operate across different time zones, helping you close deals outside your regular business hours and reach global markets more efficiently. In addition, hiring remote sales closers from various regions helps customize services based on your clients’ locality, making customer service and communication better.
Hire The Best Remote Sales Closer with Remote Raven
At Remote Raven, we understand that the business landscape has shifted significantly, and the weight this shift carries for businesses that want to thrive online. From understanding online business systems, building relationships virtually, and closing deals behind a phone or laptop, we understand the importance of remote closers for businesses.
Ready to make the best decision for your business by hiring a remote sales closer? Connect with our recruitment experts to guide you through a personalized hiring process that will help you get the best for your company. Contact us today for a free consultation session.
