Customer Service

Hire A Customer Service VA

In a business landscape where customer expectations are continually evolving, the role of customer service has never been more critical. It’s the backbone of your business, the driving force behind customer loyalty, and often, the deciding factor that separates your brand from the competition. And while traditional on-site customer service has its merits, the advantages of virtual assistants are revolutionizing how businesses interact with their customers.

Remote Raven’s customer service virtual assistants are trained professionals that can handle diverse customer interactions with ease. Our virtual assistants are more than just problem solvers. They are brand ambassadors that will embody your company’s values and vision with great professionalism and integrity.

Specialized Customer Service Roles

If you don’t see the position you’re looking for above, don’t worry – we can still help! Get a free consultation with us today.

The Benefits Of Customer Service Virtual Office Support

Cost Efficiency

Hiring a full-time, on-site customer service team can be expensive. With our virtual assistants, you can achieve significant cost savings as you only pay for the services you need.

Flexibility

Customer service virtual assistants can work around your schedule, providing 24/7 customer support if needed. This flexibility ensures that your customers can always get the help they need, anytime, anywhere.

Expertise

All our virtual assistants are skilled professionals from the Philippines, trained in a variety of customer support channels. Whether it’s live chat, phone support, email, or social media, they can deliver top-notch service on all fronts.

Focus

By delegating customer service tasks to virtual assistants, you and your team can focus on core business functions, driving growth and innovation.

3 Easy Steps To Start Your Search

There is no limit to the roles that we can fill for you. Often times, the term Virtual Assistant is only thought of for administrative roles. The truth is that as long as the work that is required for the role can be performed remotely, the possibilities for using a remote worker are endless.

Client Testimonials

Josh From Wise Bites

“They helped us improve our marketing game in ways we never thought possible”

Suzanne from Affiliated Dermatology

“It’s been a game changer for our practise – they truly go above and beyond. We now have 12 ravens completing a wide range of duties”

Taylor from The Food Truck League

“If you’re thinking about outsourcing on your own, save yourself the hassle and work with remote raven and I’m confident you’ll find the same positive experience we did”

George from Noble General Contracting

“Punctual, meticulous and incredible work ethic”

Remote Customer Support Services For Your Business

Co-browsing

For complex queries or troubleshooting, co-browsing allows our assistants to guide your customers through your website in real-time.

Live Chat

For immediate assistance and real-time interactions, live chat provides quick, efficient support.

Phone Support

For more personalized service, our outsource receptionists and virtual assistants are available to handle customer queries over the phone.

Online Resource Centers

Our customer service representatives can help create and manage online resources such as FAQs and help guides, empowering your customers to find solutions independently.

We simplify staffing.

We work exclusively with remote workers from the Philippines. Our Filipino Recruitment Specialist is involved at each stage of the hiring process to ensure that we match you up with the right professional.

FAQ

Yes, our customer service virtual assistants can work according to your business hours. They are adaptable and can accommodate different time zones within the United States.

Our search process for finding customer service virtual assistants is tailored to your specific needs. We customize the search based on the requirements of the position you are looking to fill.

Currently, we do not offer virtual assistants for project-based customer service work. Their placements are focused on long-term positions.

Our virtual assistants can fill a variety of customer service positions, including chat management, CS representatives, call center specialists (inbound and outbound), call center agents, and front desk associates/receptionists.

On average, we complete the search for a customer service virtual assistant position within 15 business days or less.

We prioritize the security and protection of client data and platforms through our comprehensive process called “Safe Raven.” This process encompasses a range of measures and protocols to ensure the confidentiality and integrity of customer service interactions.

Under the “Safe Raven” framework, we implement industry-standard security practices and technologies to safeguard client data from unauthorized access, breaches, or misuse. We also employ encryption techniques and secure communication channels to protect sensitive information during transmission.

Additionally, all our customer service virtual assistants undergo rigorous training and adhere to strict confidentiality agreements. They are trained to handle customer data with the utmost care and follow established protocols to maintain data privacy and security.

Remote Raven handles the payment process for all the customer service virtual assistants placed with your company. You will be billed by Remote Raven for the work performed by the virtual assistants.

We ensure that there is no language barrier in customer service interactions. As part of our search process, we carefully screen and assess the English proficiency of our customer service virtual assistants

Our virtual assistants are born and raised in the Philippines, where English is commonly spoken from a young age. As a result, they have a strong foundation in the English language, typically starting to learn it around the age of 5 or 6.