A property management virtual assistant (PMVA) is one of the many types of virtual assistants popular today. PMVAs work for property managers and owners of property management companies. A PMVA is also called a real estate virtual assistant, virtual property manager, or virtual property management assistant.
Hiring a virtual assistant to help with property management saves up on the cost of paying salaries and overhead on in-house employees. It also helps lighten the workload for property managers, allowing them to focus on growing the business.
Keep reading to learn about the roles and responsibilities of a property management virtual assistant. You’ll also read about the qualifications and required backgrounds for hiring a PMVA.
What does a property management virtual assistant do?
Not all PMVA roles are the same. Depending on the size and type of the company or business they work for, PMVAs can perform a combination of the following tasks and responsibilities.
- Manage calls and provide urgent solutions
Handling communications and providing immediate solutions are critical in the property management business. A PMVA deals with calls, emails, or messages regarding customer issues, inquiries from prospective tenants, lease questions and updates, and announcements to tenants or employees.
- Schedule and maintain calendars
A PMVA assists a property manager in managing their time. This task includes setting up appointments for visiting or viewing properties and meeting potential tenants, real estate owners, or contractors. A PMVA also organizes your schedule and lets you do your tasks more efficiently, ultimately saving you time and money.
- Prepare and organize files
Property management involves a considerable amount of paperwork. PMVAs create documents, prepare reports, and file them for future reference. Property managers can also assign a PMVA to write memos, instructions, surveys, and minutes from meetings with clients or tenants.
- Assist with handling maintenance requests
Property management also deals with repair and maintenance tasks, and a PMVA helps manage them. These tasks include receiving maintenance requests, contacting technicians and contractors, preparing budgets for approval, procuring materials, scheduling maintenance schedules, and making follow-ups on services rendered.
- Manage property management services
Aside from maintenance and repairs, property management also requires overseeing other areas of real estate such as security, marketing, accounting, and compliance with regulations and taxes. A PMVA can assist property managers with ensuring these services are provided satisfactorily and within budget.
- Work with a virtual property management system
Property managers also hire a PMVA if they need help working with a property management software to update and perform basic data entry. Using this system, a PMVA can set up virtual tours, monitor and record online rent payments, execute remote leasing, access tenant and client information, and many more.
- Update social media and website
Having an active social media presence and an updated website improves the visibility of a property management company. A PMVA’s task is to create content for social media posts and website articles. In addition, a PMVA also replies to comments and interacts with clients, tenants, and the local community, thus promoting the business and increasing its reach.
What to look for in property management virtual assistants
Below are the qualifications and background that make an effective property management virtual assistant.
- Relevant educational background
Virtual assistants come with different educational backgrounds, but some property owners or managers may need a PMVA with a bachelor’s degree in business or sales. With enough experience, however, the educational background of a PMVA matters very little.
- Experience with property management
If the applicants for your PMVA position have no relevant educational background, they should at least have the relevant experience. Property management requires first-hand knowledge of rental properties and the rental market. A PMVA with this knowledge will surely be an asset to your company.
- Time management and organizational skills
With the varied tasks and multiple roles that a PMVA is responsible for, you need someone who has the ability to manage and organize them. Virtual property management also needs immediate actions, and the PMVA you hire has to always be on top of things.
- Expert user of MS Office tools
You need a PMVA with a solid working knowledge of managing information using Excel and other MS Office tools. Virtual property management requires preparing data and information with these tools. PMVAs make organized and accessible information for managers and their clients, and tenants.
- Experience in leasing
A PMVA with solid leasing experience will make it easier to turn over your leasing tasks to them. This way, you don’t need to technically train your PMVA in preparing or executing leasing contacts. You can also rely on your PMVA to collect and double-check leasing requirements.
- Experience in being a remote team member
Being a remote worker will be more challenging than being present in a physical location. Hiring a PMVA already used to remote work will result in a short transition period. A short transition period means you can get your PMVA working for you and your team faster and with minimal training.
- Background in design
If you plan to assign your PMVA to graphics-related tasks, you need someone with design experience or qualifications. A PMVA with design skills is useful in preparing logos, social media or website graphics, editing photos and layouts for product listings, and many more.
- Experience with social media management
Social media presence is critical in both traditional and virtual property management. And a PMVA with experience in social media can help you improve your social media presence. They can increase engagement, promote brand trust, and build an online community, ultimately resulting in growth for your business.
Remote Solutions from Remote Raven
If hiring remote workers is not your forte, let Remote Raven help. Let us know what property management tasks you want to delegate, and we’ll match you with your ideal PMVA. You leave the time-consuming searching and hiring process to us so you can do what you do best.
Remote Raven has an excellent track record of matching remote team members to property management companies. We have an extensive network of qualified and experienced virtual assistants ready to help you achieve your business goals.
If you need remote solutions done right, you need Remote Raven. Contact us for a free consultation today!