Hire Remote Call Center Agent | Virtual Call Center Solutions

Q: What about co-workers interaction and team collaboration?

Our remote call center virtual assistants ar e trained to work cohesively with your in-house team and other co-workers. Despite working remotely, they remain integrated with your team through advanced communication and collaboration tools.

Hire A Call Center Agent

Step into a world where efficiency meets exceptional call center customer service. By leveraging our remote call center agent services, you gain access to an extended team of remote representatives from the Philippines, skilled in managing a variety of customer interactions.

Whether it’s troubleshooting product issues, taking orders, or providing timely and accurate information, our professional virtual call center agents excel in delivering the highest standards of customer service.

Your in-house team can then redirect their energy towards strategic initiatives, leaving the routine yet critical task of customer communication in our capable hands.

Specialized Virtual Sales And Lead Generation Assistant Roles

If you don’t see the position you’re looking for above, don’t worry – we can still help! Get a free consultation with us today.

Why Hire a Remote Customer Service Specialist?

Exceptional Customer Service

Our remote call center virtual assistants are trained to handle a variety of customer interactions, including answering inbound calls, clarifying information, and resolving issues. This focus on high-quality service ensures a positive experience for your external customers.

Data Management

In the modern business landscape, data is paramount. Our agents excel in entering applicable data with utmost accuracy, supported by cutting-edge software tools for record-keeping.

Versatile Job Roles

We offer a range of remote call center jobs, including customer service representative positions. Your virtual assistant will be able to take phone calls, answer questions, ensure data entry, manage healthcare providers, insurance claims, and more, making the center adaptable to a range of industries.

Cost and Operational Efficiency

Hiring remote call center agents can significantly reduce operational costs, including paid time and welfare benefits. Additionally, our quality monitoring processes ensure compliance with standards and program policy proficiency.

3 Easy Steps To Start Your Search

There is no limit to the roles that we can fill for you. Often times, the term Virtual Assistant is only thought of for administrative roles. The truth is that as long as the work that is required for the role can be performed remotely, the possibilities for using a remote worker are endless.

Client Testimonials

“Prior to meeting the folks at Remote Raven, I had never used a Virtual Assistant before. Boy am I glad that I met them because the Virtual Assistant who they found for me is outstanding! I can’t tell you how much value she has added to my business.”

“A friend of mine referred me to Remote Raven because I was complaining to him on a regular basis about the difficulty of hiring in this current environment. Fortunately they found me a bookkeeper who does outstanding work. The service is so affordable that I will be adding another Virtual Assistant very soon”

“I was understaffed and drowning! Remote Raven threw me the life vest that I needed to dig out of my hole. I have two of their VA’s working for me and they have been a life saver. I can’t recommend this company enough.”

“Social Media Management is not my strong suit but I was doing it for my small business. As I was looking for a solution that would remove me from this daily task, I stumbled on Remote Raven. From the time that I called them until I had someone placed was a couple of days with an extremely qualified assistant. She takes care of all of my social and in a manner that is much better than what I was doing. If you need some help with your small business, I would recommend calling them.”

“This company is fantastic! They did all that they promised to do and more. I see a long relationship between my company and Remote Raven. The service that they provide is very needed and has helped me tremendously”

“My experience with Remote Raven has been nothing but a pleasure. Randall and Charlotte are responsive, kind, and honest. The process is seamless, they find amazing candidates who are enthusiastic and hard working! They have helped our company and departments gain valuable members and I could not recommend working with them more.”

“Remote Raven has made our hiring process a breeze. Their candidates come with experience, have an outstanding work ethic, and are eager to work. It is always a pleasure to work with Randall and Charlotte. They understand what we are looking for and always select the best candidates for Affiliated Dermatology. I highly recommend using Remote Raven.”

Josh From Wise Bites

“They helped us improve our marketing game in ways we never thought possible”

Suzanne from Affiliated Dermatology

“It’s been a game changer for our practise – they truly go above and beyond. We now have 12 ravens completing a wide range of duties”

Taylor from The Food Truck League

“If you’re thinking about outsourcing on your own, save yourself the hassle and work with remote raven and I’m confident you’ll find the same positive experience we did”

George from Noble General Contracting

“Punctual, meticulous and incredible work ethic”

Key Features Of Our Remote Customer Service Services

Incoming Telephone Calls

When it comes to managing incoming calls or incoming telephone calls, our remote call center agents act in a courteous and professional manner. They are specifically trained to handle high-volume call center environments, efficiently directing each call to the correct department.

Appointment Scheduling

Keeping track of appointments is easier than ever with our remote call center solutions. This is a key part of our customer service support role, ensuring that your appointments are not only set but also effectively managed.

Data Entry

Our data entry capabilities are extensive. Agents meticulously enter customer information, manage invoices, and even handle insurance claims where necessary. We employ secure and efficient document management systems to store all applicable data safely.

Call Transfers

Our agents excel in answering phones and transferring calls in a professional manner, ensuring that no call is left unattended. This is particularly crucial in a high-volume call center environment where missing a call can lead to lost business opportunities.

We simplify staffing.

We work exclusively with remote workers from the Philippines. Our Filipino Recruitment Specialist is involved at each stage of the hiring process to ensure that we match you up with the right professional.

FAQ

How do remote call center assistants work?

Our remote call center agents operate according to your business requirements, whether that involves handling incoming telephone calls or managing customer inquiries. Their flexible schedule ensures seamless communication, regardless of your business hours or geographic locations.

How quickly can a remote call center agent start working?

We can typically onboard remote call center agents, for a full-time position and trained to handle high-volume call center environments, within 15 business days.

What are the educational qualifications of your virtual assistants?

Our customer service remote representatives come with robust educational backgrounds. Many have rich call center experience and excel in customer service support roles.

Is there a fee for your remote call center recruiting services?

We only charge a fee after we’ve successfully placed a remote call center agent within your company. Our focus is to deliver exceptional customer service and value upfront.

How do I know if the selected virtual call center agent is a good fit?

We utilize a variety of assessment tools, including quality monitoring processes, to ensure that each candidate is proficient in program policy and is a fit for your specific needs.

Do you offer roles other than customer service representative?

Yes, our portfolio extends beyond call center jobs. We also offer roles in architecture and engineering, constructions, creative services, data management, and more. Our advanced software tools and systems ensure efficiency and data accuracy in these positions as well.

Can the remote call center agents handle data entry tasks?

Yes, our agents are trained in data entry tasks, including entering applicable data into your systems. Their data entry roles can be as comprehensive as you need, from customer information to insurance claims.

Can the remote call center representatives serve callers from multiple locations?

Absolutely. The remote nature of our services means we can easily serve callers from multiple locations, ensuring a smooth experience for your external customers.

Are the services scalable as my business grows?

Our call center solutions are designed to scale with your business. Whether you’re a startup or a large enterprise, we adapt our services to meet your changing needs.

What about co-workers interaction and team collaboration?

Our remote call center virtual assistants are trained to work cohesively with your in-house team and other co-workers. Despite working remotely, they remain integrated with your team through advanced communication and collaboration tools.

Do you ensure compliance with policies?

Yes, we emphasize training to ensure compliance with company policies, other related program policies, and industry regulations. We’re committed to adhering to the highest standards.